I am caught in LA, since my AA FLIGHT 1927 on February 3rd was cancelled! I'm pretty dissatisfied!!! I was not offered a definitive reply as to why my flight was cancelled.
Senores Ameican Airways,yo Yolanda Alvarado, viaje en su aeolinea el dia sabado 23 de Agosto del 2014, Caracas to Miami este vuelo #914 tuvo un retraso de forty five minutos en salir por ende he llegado tarde a Miami y perdi mi conexion rumbo New York,YFK,fui al counter y la sra. me dijo q yo tenia que correr con los gastos que no era su culpa eso era lo que l aerolinea podia hacer por mi,no es justo que yo tenga que pagar resort,comida por culpa del retraso,yo llame esa noche en el lodge y hable con srta.Sandra Galves y me dijo que no podia ser que yo pagara por eso que le scaneara el boleto qu decia passenger pays se lo pase llame y claro me atendio otra persona Samuel Martinez y dijo que cuando tomara la conecion to N.
My partner and i had a flight leaving Richmond Virginia which has a closing place of Seattle Washington. We have been knowledgeable about flying and experienced flown other Airways previously that week intending to and from a number of Locations. We had all our details and went to make use of the American Airways kiosk to print our boarding passes. The kiosk didnt inquire if those who are flying are military personnel so we begun over and waited in line to talk into a consultant for the counter. After we were being up with the counter we explained to a lady at the rear of the counter that my husband is inside the navy and we experienced two luggage to examine in. Thats after we have been informed that our luggage wherever around fat and It will be 250$ further. We requested for the Girl to point out us exactly where the deal pricing is composed. She was not able to provide that information and went on to tell us we could appear it up ourselves. My spouse who is enlisted inside the U.S. Coast Guard has not experienced to pay for more or any quantity for baggage, on orders or particular. My spouse gave her the 250$ and that's once the representative we were being Talking with quickly became very impolite and threatened to terminate our entire flight.
I am sorry to say that our practical experience in the AA counter in Newark was fewer than stellar – Of the two client service reps in the counter helping travellers checking in, 1 devoted her time for you to ONLY Firstclass passengers, and another lady appeared to do as minimal as is possible – too hectic stressing about what All people else was performing – all other than what she may be executing! As the line grew lengthier, the less interested she grew to become, and her Mindset was horrific – It took us significantly less time to get to the Airport than it did standing in line to check in! (around an hour with only 4 men and women in front of us). By the time we stepped up to your counter – a new agent got on board – we had to “relaxed ourselves down†– you are able to visualize how the opposite forty or so people began to feel driving us! While you constantly attempt to inform us, you “treatment†about the passenger, which personal could use a bit of Mindset adjustment – or find her Yet another place!
I have integrated an post that outlines your firm as currently being the worst airline from the sector which isn't something being pleased with. Dependant on my practical experience I will say that I am hardly ever about to fly with your company all over again, and neither will any one I know. I have already publically announced my frustrations using your airline on many of the social networking web-sites.
Ref: Ticket figures 0012320492735/2736. We needed to cancel our flight to Puerto Vallarta from Orlando on Sunday, February seventh as a consequence of disease. I comprehend we can easily use our tickets within the yr from day of obtain.
06/eighteen/16 – Have been a faithful, Regular flyer consumer for over 30 many years. I h ave in no way noticed this kind of weak customer service and apathetic attitudes from AA workforce. Now sitting at Miami Intercontinental, on a transparent sunny saturday early morning, touring with 2 youthful small children attempting to reach Asheville with your Airways (file locator: WCEARA), but our flight to Charlotte was quickly delayed, triggering us to skip our flight to Asheville, all other flights are full, we had been despatched Back again via stability mainly because your workers at the gate couldn’t (or wouldn’t), help us (that was fun), then needed to operate back again Ahead of we use this link could get into the ticket counter since the flight departure was bumped again up!
On 7/eighteen/fourteen my husband And that i have been on your own flight 67 from BCN to Jfk. We boarded the plane and located that it experienced no wifi or leisure solutions at the seat. Once the meal was served we requested the flight attendant In the event the food had any peppers(the vegetable) in it because the “rooster†together with other ingredients were unrecognizable. My spouse is highly allergic to peppers and he needed to be selected there were none. The attendant explained she experienced no notion of exactly what the foods elements were being in both collection so he did not try to eat. How challenging wouldn't it be in your catering dept to send a list of substances for this type of situation? The aircraft by itself was aged and warn on The within. When received about the plane, the mentor segment smelled of fecal matter and it took very a while for the odor to dissipate.
I'm 62 yrs aged, and was on the flight from Orange County, Ca to Jacksonville, NC. All went properly until eventually I arrived at Charlotte,NC. Mainly because I had wheel chair assistance I was helped or else I feel I would not are actually. Following two flight have been cancelled on that night I wasn’t seriously absolutely sure what I might do. But due to the kindness within your workforce they wheeled me to shopper service both of those moments, and finally upon acquiring the news that A further flight would not be scheduled till the morning from the 3rd they created absolutely sure I'd a motel compensated for by american airlines which I very much appreciated. Becoming by itself was a little bit scary, but I built it through, and managed for getting back towards the airport at 5:30 the subsequent early morning. And once more this flight was cancelled likewise. At this point I organized to simply go to a different city. Upon having on that flight there was a electrical fire in the cabin of your airplane, and soon after becoming within the air for approximately ten minutes it was turned around and we have been taken off the plane in the hurry.
I would want to make this report back to you. I had been astonished that I was not able to generate a report by cell phone. Sallianne Dale
I recently took a flight from JFK to St Thomas over a Saturday 8 am flight and experienced probably the most helpful, successful knonwledgable flight attendant she was good. I'd personally love to thanks her for building my vacation a lot more fulfilling.
American Airways Buyer service hotline is definitely obtainable and consumer welcoming. Sadly, You will need to wait around approximately two minutes to talk to a purchaser service agent. You will need to pay attention to a protracted speech with regards to current updates.
I had been overcharged for a third bit of baggage on a global journey USA to Uruguay. I've attempted employing the website e mail to test to acquire a refund; no response.
Final thirty day period, I traveled on American Airways from Portland, Maine to Washington, DC. I can’t show you more than enough about the superb service I obtained. I asked for a wheelchair for both equally airports plus the chair and attendants have been ideal there and went higher than and further than the call to responsibility.